Workplace violence is a frequent hazard for casino employees. With drunk customers and guests who may lose money, assaults very likely will occur. HG’s Legal Resources Department states that casino workers could potentially face the direct wrath of a drunken customer, or they could end up as an innocent bystander if a fight breaks out. Either way they are in line of danger. Robberies are also a hazard for casinos due to the money that both the guests and workers have on hand. Casino employees are always in danger of becoming involved in potentially dangerous situation. So how can they protect themselves and others?
Each department working within the casinos, whether it be surveillance, table game operations, and security must all work together to keep the environment safe for both guest and employees. Most casinos operate with at least 2,000 active surveillance cameras on their property.
According to Pinnacol Assurance, a workers compensation agency, about 40% of workplace violence incidents are instigated by an angry customer. Believe it or not sometimes, the customer is not always right. Employee training can help to prevent situations from becoming violent. Training such as:
There is only so much that can be done to prevent violent situations from taking place. Employees should also know how to respond to violence. It is important for employees to know some de-escalation techniques, especially if there is no way out. Helpful de-escalation techniques could include:
If de-escalation doesn’t seem to be working, the next best thing is to get everyone to safety. Every workplace should have an emergency action plan or crisis response plan. These plans describe the procedure(s) to follow during an emergency, which would include an act of violence.
For more information or if you have more questions, please visit Hard Hat Training Series. We have a Violence in The Workplace training course. It includes a broader view of the work industries as well. Good luck and stay safe!